Frequent Questions About SCREENPRO®


Frequent Questions About SCREENPRO®


Q: Are you a factory? 

A: Yes, we are a projection screen manufacturer/supplier. We specialize in smart home and office products like Home Theater (projector, screen, height-adjustable table, etc.)


Q: Where do you do your business with? 

A: Worldwide, distributors are also welcome.


Q: Do you sell screen fabric or raw materials? 

A: We mainly manufacture projection screens, along with accessories (Projector Lift/Projector Mount/Portable Lectern/Portable Projector Stands/ Projector Table, etc.) But, yes, we sell the optical screen fabric separately, we can also trim it into certain sizes as you require, please click HERE.


Q: Other than SCREENPRO, do you support ODM/OEM brand companies?

A: Yes


Q: How many types of projection screens do you produce? 

A: Over a dozen. Our factory mainly produces motorized projection screens, tensioned projection screens, fixed frame screens, folding screens, big-size projection screens, etc.


Q: Do all types of projection screens have a warranty&How long do you offer after-sales services? 

A: 12 months, for all types of projection screens, we provide lifetime maintenance, but you bear all costs.


Q: Supply ability? 

A: The production cycle for different products is also different, give us a call or email us, and our team will provide you with a satisfactory solution.


Q: Supported payment methods/payment terms? 

A: We support T/T (Telegraphic Transfer) alone for now.


Q: What's your shipping way? 


A: Usually, for a single unit, we ship by Express: DHL in HK, but considering the inconsistent shipping fee in different countries, we will ship by FedEx, UPS, TNT, etc...;

For batch orders will go for Airline and Sea/Ocean transportation; 

(You can choose the shipping way you prefer.)


Q: Is transportation safe enough? 

A: We pack the goods very well; you will get goods on hand in good condition.


 ABOUT PRODUCT -----------------------------------------------------------------------------------------------------------------


Q: How to decode the model number?

A: Model ID = TJ9150MWR

TJ = Jampo Tab-Tensioned Series

9 = 16:9 aspect ratio

(3 = 4:3 / 6 = 16:10 / 1 = 1:1 / 2 = 2.35:1)

150 = Nominal Diagonal Size

MW = Matte White screen material

R = With remote


Q: How to find your serial number(by-product)?

A: (Serial Number Format: 16 digital character combinations starting with 2 letters). 

Motorized series: On the top right side of the screen housing

In-ceiling series: on the cabinet door

Framed series: On the back of the frame

Portable series: On the side of the frame

Sample 1


Q: Can we pick the color for the housing/casing, tension bar, and chord?

A: Usually for motorized screen series, the standard color would be Black/White, but we can provide special solutions based on request. 


Q: Can I customize the size? 

A: Yes, the size can be customized from 60 inches to 500 inches plus. Show us your floor plan, and we assure you we will offer satisfying solutions along with a drawing. We manufacture custom projection screens to customer specifications in nearly any shape and size. 


Q: Can I customize my logo or package? 

A: Both will be accepted, our factory can do all OEM&ODM orders (based on minimum order quantity).


Q: Do your remote control only used to control up and down? Or can set the limit with it? 

A: Optional SCREENPRO E-Type motor (*electronic tubular motor) can do the trick.


Q: What type of pins do you offer? 

A: Please tell me in which country you are going to use our equipment, and we will give you the right plug.


Q: How do I synchronize the universal 220 Volt projector synchronize to trigger my SCREENPRO electric screen? How to control the projector screen with Synchronizer?

A: For the instructional guide on Synchronize, please click HERE.

    To watch the instructional video, please click HERE.


Q: What is the power cable length of the SCREENPRO Tab-Tension Series Electric Screen?

A: The power cable length for all SCREENPRO Tab-Tension Series models is approximately 98" (2.5M). Note: This measurement is accurate for the USA only, other countries may be equipped with different lengths for each model.


Q: What type of control system for the screen do you offer? 

A: Sync-trigger/AC/DC wiring


Q: What if my SCREENPRO screen won't fit down the stairs? Can the screen be broken down into two parts? 

A: No, you cannot split the motorized series screen if the screen length doesn't fit your apartment stairwell. Please consider a fixed screen or folding series.

If you insist, the backup plan: Entering from your windows or balcony. Get a crane and lift up the projection screen from the ground floor or disassemble the window and rope hang out the window opening。



Q: How high is the upper black drop can I ask for?

A:  Having a nonstandard (standard ceiling height is nine feet) ceiling height? no problem, depending on the projection screen series and fabric difference. Talk to us about your demands, there may be new discoveries. Or you can go for a full-screen(Borderless Projection Screens) SCREENPRO screen.


Q: What if I don't want a black border on my screen?

A: You can ask for a Full Screen(custom order) on any fabric kind.


Q: How many fabric choices do I have?

A: Find out the screen material option by clicking HERE.


Q: Which type of screen material should I choose?

A: Which type of screen material is best depending on the distance of the service viewer, format ratio, screen size, lumens output of the projector (brightness), contrast ratio of the projector, throw distance, and light levels at the viewer? Click HERE or Email us at: your request.


Q: Muti-projectors project?

A: Sounds challenging, but we got your back.


Q: When I use the stick and put it into the A/B hole there's nothing to put the stick into to turn.

A: You need to poke the stick through the housing A/B hole and aim the hole in the motor. (there is the distance between the hole on the housing→the hole in the motor)



 ABOUT PURCHASING ---------------------------------------------------------------------------------------------------------------------------


Q: Can I get fabric samples (A4/A3 size)?

A: Yes, you can buy a screen material sample by clicking HERE.


Q: Where can I get a quote along with shipping details?

A: Send us an email: including your detailed address(country, city, port, zip code, etc), or go to our online shop


Still doesn't solve your problems? Click HERE or Email us your question: or follow our community on social media


Whats The Motorized Screen Power


Do the motorized screens require plug-in power or are they battery-driven?

Plug-in power. Then controlled via remote or input from a projector trigger output or such.

Motorized Screen Power?
A) Synchronized Motor 
B) Tubular Motor
6-10N:   103-145w
30-50N: 200-350w


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