A
Q: Are you a factory?
A: Yes, we are a projection screen manufacturer/supplier. We specialize in smart home and office products like Home Theater (projector, screen, height-adjustable table, etc.)
Q: Where do you do your business with?
A: Worldwide, distributors are also welcome.
Q: Do you sell screen fabric or raw materials?
A: We mainly manufacture projection screens, along with accessories (Projector Lift/Projector Mount/Portable Lectern/Portable Projector Stands/ Projector Table, etc.) But, yes, we sell the optical screen fabric separately; we can also trim it into certain sizes as you require, please Click here for more information.
Q: Other than SCREENPRO, do you support ODM/OEM brand companies?
A: Yes
Q: How many types of projection screens do you produce?
A: Over a dozen. Our factory mainly produces motorized projection screens, tensioned projection screens, fixed frame screens, folding screens, large-sized projection screens, etc.
Q: Do all types of projection screens have a warranty? How long do you offer after-sales services?
A: 12 months, for all types of projection screens, we provide lifetime maintenance, but you bear all costs.
Q: Supply ability?
A: The production cycle for different products is also different. Give us a call or email us, and our team will provide you with a satisfactory solution.
Q: What's your shipping way?
A: Usually, for a single unit, we ship by Express: DHL in HK, but considering the inconsistent shipping fee in different countries, we will ship by FedEx, UPS, TNT, etc...
For batch orders, we will go for air and sea/ocean transportation.
(You can choose the shipping way you prefer.)
Q: Is transportation safe enough?
A: We pack the goods very well; you will get the goods on hand in good condition.
ABOUT PRODUCT -----------------------------------------------------------------------------------------------------------------
Q: How to decode the model number?
A: Model ID = TJ9150MWR
TJ = Jampo Tab-Tensioned Series
9 = 16:9 aspect ratio
(3 = 4:3 / 6 = 16:10 / 1 = 1:1 / 2 = 2.35:1)
150 = Nominal Diagonal Size
MW = Matte White screen material
R = With remote
Q: How to find your serial number(by-product)?
A: (Serial Number Format: 16 digital character combinations starting with 2 letters).
Motorized series: On the top right side of the screen housing
Floor rising: On the back of the screen housing
In-ceiling series: On the cabinet door
Framed series: On the back of the frame
Portable series: On the side of the frame
Sample 1
Q: Can we pick the color for the housing/casing, tension bar, and chord?
A: Usually, for motorized screen series, the standard color would be Black/White, but we can provide special solutions based on request.
Q: Can I customize the size?
A: Yes, the size can be customized from 60 inches to 500 inches plus. Show us your floor plan, and we assure you we will offer satisfying solutions along with a drawing. We manufacture custom projection screens to customer specifications in nearly any shape and size.
Q: Can I customize my logo or package?
A: Both will be accepted, our factory can do all OEM&ODM orders (based on minimum order quantity).
Q: Do your remote controls only work to control up and down? Or can you set the limit with it?
A: An Optional SCREENPRO E-Type motor (*electronic tubular motor) can do the trick.
Q: What type of pins do you offer?
A: Please tell me in which country you are going to use our equipment, and we will give you the right plug.
Q: How do I synchronize the universal 220 Volt projector to trigger my SCREENPRO electric screen? How to control the projector screen with Synchronizer?
A: For the instructional guide on Synchronize, please click HERE.
To watch the instructional video, please click HERE.
Q: What is the power cable length of the SCREENPRO Tab-Tension Series Electric Screen?
A: The power cable length for all SCREENPRO Tab-Tension Series models is approximately 98" (2.5M). Note: This measurement is accurate for the USA only; other countries may be equipped with different lengths for each model.
Q: What type of control system for the screen do you offer?
A: Sync-trigger/AC/DC wiring
Q: What if my SCREENPRO screen won't fit down the stairs? Can the screen be broken down into two parts?
A: No, you cannot split the motorized series screen if the screen length doesn't fit your apartment stairwell. Please consider a fixed screen or folding series.
If you insist, the backup plan: Entering from your windows or balcony. Get a crane and lift up the projection screen from the ground floor, or disassemble the window and rope hang out the window opening。
WARNING: PRO ONLY.
Q: How high is the upper black drop I can ask for?
A: Having a nonstandard (standard ceiling height is nine feet) ceiling height? No problem, depending on the projection screen series and fabric difference. Talk to us about your demands; there may be discoveries. Or you can go for a full-screen(Borderless Projection Screens) SCREENPRO screen.
Q: What if I don't want a black border on my screen?
A: You can ask for a Full Screen(custom order) on any fabric kind.
Q: How many fabric choices do I have?
A: Find out the screen material option by clicking HERE.
Q: Are projection screens universal?
A: Projection screens are not built on universal standards. At SCREENPRO®, our fabrics are designed exclusively for our own screen systems to ensure perfect flatness and image performance.
Q: Why does my screen not stay flat after replacement?
A: First, please confirm whether the screen fabric is being used with a frame or structure from another brand. Due to differences in structural design, tensioning systems, and dimensional standards, using screen material across different brands may result in improper tension and surface flatness.
If you are using SCREENPRO® fabric with a non-SCREENPRO structure, we are unable to make structural adjustments to ensure proper performance.
If you have replaced the fabric with an original SCREENPRO® material on a SCREENPRO screen, we recommend:
Following the installation video or user manual provided by our support team
Checking whether the tensioning system (if applicable) is properly adjusted
Ensuring all frame corners and mounting points are securely and correctly assembled
✅ Still need help?
If the issue persists, please feel free to contact our support team with photos or videos of your setup. We’ll be happy to assist you in achieving the best possible screen performance.
Q: Which type of screen material should I choose?
A: Which type of screen material is best, depending on the distance of the service viewer, format ratio, screen size, lumens output of the projector (brightness), contrast ratio of the projector, throw distance, and light levels at the viewer? Click HERE or email us at: market@samsav.cn your request.
Q: Multi-projector project?
A: Sounds challenging, but we've got your back.
Q: Want to know if Screen Pro uses IR control or RF433MHz for remote control?
A: No. SCREENPRO standard 868 MHz.
Q: When I use the stick and put it into the A/B hole, there's nothing to put the stick into to turn.
A: You need to poke the stick through the housing A/B hole and aim the hole in the motor. (There is a distance between the hole in the housing→the the hole in the motor)
ABOUT PURCHASING ---------------------------------------------------------------------------------------------------------------------------
Q: Can I get fabric samples (A4/A3 size)?
A: Yes, you can buy a screen material sample by clicking HERE.
Q: Can I purchase screen fabric only to replace my existing screen? Can I replace only the screen fabric?
A: In most cases, projection screen fabrics are not interchangeable between different brands or models. This is because each manufacturer uses unique standards for:
Frame structure and mounting systems
Tensioning design and edge finishing
Exact screen dimensions and tolerances
At SCREENPRO®, our screen materials are precision-engineered to match our own screen systems, ensuring optimal flatness, image performance, and long-term reliability. For this reason, we currently do not offer fabric-only replacements for other brands.
If you are looking for custom screen fabric, please contact our support team to assess feasibility based on your specific dimensions and structural requirements.
[Contact our team →]
Q: What should I do if I need a replacement?
A: If your existing screen is damaged or outdated, we recommend considering a complete screen solution to ensure the best viewing experience.
Our team can help you select the most suitable option based on your projector type, screen size, and installation environment.
[Contact our team →]
Q: Who is responsible for after-sales service?
A: All after-sales services are handled by the original seller from whom the product was purchased. SCREENPRO provides full technical support, replacement parts, and warranty assistance to ensure every issue is resolved efficiently.
If you are unsure who your seller is, feel free to contact us — we’ll help route your request to the right channel.
Q: Where can I get a quote along with shipping details?
A: Send us an email: market@samsav.cn including your detailed address(country, city, port, zip code, etc), or go to our online shop
Still doesn't solve your problems? Email us your question: market@samsav.cn, follow our community on social media, or click HERE
